Frequently asked questions

Providing a welcome booklet is already a good thing, but the customer experience takes on a whole new dimension when the medium is a digital one with quality content, a dynamic and intuitive interface, and constant accessibility. Our digital welcome booklet system has been carefully designed to maximise customer satisfaction, not only on site but also before they arrive and after they leave. In an ultra-connected, highly competitive environment, an excellent customer experience is a must. Firstly because it encourages customer loyalty, and secondly because it ensures that a successful stay will boost future bookings as positive reviews help build the establishment's reputation.

Moreover, the read rate is significantly higher for the digital welcome booklet than for a traditional welcome booklet. So one of the benefits of the welcome booklet is that it saves time for managers, who see a considerable reduction in recurring customer queries. All the useful information included in the booklet can answer 90% of the usual questions, such as how to access Wi-Fi or recommended restaurants nearby.

What's more, it's much easier to update information in your welcome booklet as you can do it in real time from your Management Area. We automatically update information on nearby establishments, which may close or change phone numbers. And we also synchronise events in the local area with the nearby tourist offices.

A digital service also means you can offer e-Concierge features such as the pre-stay questionnaire, express check-in, online inventory, customer messaging, push notifications, satisfaction survey, activity booking requests, or any order process or requirement specific to your establishment.

Finally, our system makes it possible to publish information on other media within your establishment through programmable digital signage on a big screen or on interactive kiosks and terminals.

To help you understand the advantages of the digital welcome booklet, you can also look at the how it works section, as well as all the good reasons to use the notre.guide service

The digital welcome booklet is not a substitute for human relationships, but is a smart addition to them. When reception is closed, you are already busy, the customer is not physically in your establishment, or you do not speak their language, the digital welcome booklet can provide a completely satisfactory answer to most queries. Another advantage is that the service will free up time for reception staff to establish stronger relational contact with customers who need it.

In addition, if you have a touch screen at reception, the digital welcome booklet can also be a universal interaction aid that lets you make recommendations to your customers by talking to them. It contains all the information about your establishment, as well as useful local addresses and current events offered by the tourist office.

The digital welcome booklet notre.guide can be accessed from any device, be it a computer, tablet or smartphone. Access is instant by clicking on the link, with no account or application needed. The interface runs on all devices, consistently and universally. What's more, access to information is possible even offline, so you avoid interruptions in poorly covered areas, or roaming charges which can sometimes be expensive for those on foreign phone contracts.

If you have a big screen at your establishment, you can also display information automatically without the customer needing to have any equipment. Providing tablets or interactive kiosks is another way to ensure ease of access for all.

Absolutely, in several ways. The interface and information are fully translated and made available in 15 different languages: English, French, German, Italian, Spanish, Dutch, Portuguese, Danish, Basque, Swedish, Catalan, Russian , Chinese, Japanese and Arabic. The content of the notre.guide digital welcome booklet is adjusted by automatically detecting the customer's natural language so the content is easy to understand. What's more, access to information is possible even offline, so you avoid roaming charges which can sometimes be expensive for those on foreign phone contracts.

In addition, the digital welcome booklet service works all over the world, so is not limited to establishments located on French territory.

Most of your customers will consult the digital welcome booklet on their own Smartphone, so they will have all the information and services right in their pocket. However, for some customers or in certain situations, it may be advantageous to have fixed kiosks or tablet-style terminals available on site. In this case, the welcome booklet can be opened using a specific link, in order to identify the terminal and manage the display differently. For example, you can configure each kiosk differently and reset customer data remotely from your Management Area. You can see an example of a kiosk in our demonstrations.

As manager, it is your role to distribute your digital welcome booklet to all your customers. You distribute it using the short and simple access link you have set up. As this link is very easy to memorise, there are no problems with sharing it by oral communication. However, it is good practice to include this link systematically in all booking confirmation e-mails you send to your customers. If you do not have a PMS or CRM, we provide a tool for scheduling a personalised message to be sent automatically to customers according to their arrival dates.

For customers who have not booked in advance and to provide a reminder directly on site at the accommodation, we provide a tool to print flyers with a QR code. This way, they can access your digital welcome booklet by scanning this code with any Smartphone.

If you have a Wi-Fi access point at your establishment, you can redirect your customers to your digital welcome booklet when they connect for the first time. This way, all customers who connect to your Wi-Fi network will be able to access your digital welcome booklet directly on their own device in a completely transparent and automated way.

Some establishments also choose to set up a digital reception kiosk by simply placing a tablet on a stand, or putting a big touch screen on the wall. This way, customers can find all the useful information on these kiosks using the same interface as the one in their pocket. So managers can centralise all updates on a single interface in real time. The digital welcome booklet remains accessible on all devices that have a web browser.

Finally, digital signage on a big screen is an excellent way to show information to your customers. A specific module for programming this type of signage is available in your Management Area.

Most of your customers will consult the digital welcome booklet on their own Smartphone, so they will have all the information and services right in their pocket. However, for some customers or in certain situations, it may be helpful to show useful information on a big screen located in a common area. This approach, called digital signage, allows you to display information of your choice cyclically and dynamically. Digital signage is particularly useful for showing upcoming activities, the day's weather, or information on specific services you offer, for example. You can see an example of digital signage in our demonstrations. If you don't have a connected screen with a built-in browser, you can broadcast on a standard screen through an HDMI mini-PC device such as Chromebit or Fire TV Stick.

You can enable up to 10 different languages in your digital welcome booklet according to your needs. All the elements of your welcome booklet, as well as all the local tourist attractions and amenities, are translated by our services. We also provide a free translation support service for all your free or specific texts.

Bear in mind that you can also clearly state the languages you speak in your welcome booklet. You can also go further by restricting the translations made available in your digital welcome booklet if you do not wish to offer them to your customers.

You can copy an existing welcome booklet in your account in order to create a similar booklet more easily. To do this, just select the option "Copy of booklet number XXX" as the establishment type on the registration page.

Note that if you are registering multiple welcome booklets, one after the other, you can choose the "Checkout later" payment option for each operation. This way, you can pay for them all in one go at the end, which makes things easier and also ensures you receive the maximum bulk discount.

You can make changes at any time to all elements of your digital welcome booklet (instructions, services, local area, etc.). To do this, simply go to your account and log in if necessary with your login details: your e-mail address then your password. Note that access to your account remains available at all times by clicking on the little white man at the top right of all France-Voyage.com pages.

Changes made via your Management area are applied immediately in real time. If you don't see them appear in your welcome booklet, make sure that your browser is not showing you an old version of the page it has stored. You can force your page to refresh in your browser by pressing the F5 key on your keyboard.

The online Management Area does indeed allow you to update multiple booklets simultaneously, in a single operation, so you can easily make changes to all your welcome booklets or just some of them. So you can manage accommodation lots very quickly, regardless of how many you have.

If you represent a large accommodation network, bear in mind that we also provide an API so you can fully automate updates and synchronise your digital welcome booklets with your own databases.

For standard integration with any PMS, simply include the link to your digital welcome booklet in the text of the pre-stay e-mails you send to your customers, such as booking confirmation messages. If you use our satisfaction survey, you can also insert the direct link to this survey into the post-stay e-mails.

The welcome booklet provides e-mail delivery of all customer interactions, such as express check-in or order-taking, as standard. If you wish to fully automate specific customer interactions towards your PMS, your welcome booklet can be configured to send form data in a technical format to a web service. For this type of integration, you will generally need to make a specific small adjustment if you intend to re-inject the technical data sent by the welcome booklet into your PMS.

If you represent a large accommodation network, bear in mind that we also provide an API so you can fully automate updates and synchronise your digital welcome booklets with your own databases.

Usage statistics for each language are available in your Management area. These data are updated in real time. You can also find detailed information by section there, to gain a better understanding of your customers' interests.

Remember, the more you distribute the link to your digital welcome booklet to your customers, the more they will use it and the more benefits you will get from it. There are no extra costs per use, regardless of volume.