Providing a welcome booklet is already a good thing, but the customer experience takes on a whole new dimension when the medium is a digital one with quality content, a dynamic and intuitive interface, and constant accessibility. Our digital welcome booklet system has been carefully designed to maximise customer satisfaction, not only on site but also before they arrive and after they leave. In an ultra-connected, highly competitive environment, an excellent customer experience is a must. Firstly because it encourages customer loyalty, and secondly because it ensures that a successful stay will boost future bookings as positive reviews help build the establishment's reputation.
Moreover, the read rate is significantly higher for the digital welcome booklet than for a traditional welcome booklet. So one of the benefits of the welcome booklet is that it saves time for managers, who see a considerable reduction in recurring customer queries. All the useful information included in the booklet can answer 90% of the usual questions, such as how to access Wi-Fi or recommended restaurants nearby.
What's more, it's much easier to update information in your welcome booklet as you can do it in real time from your Management Area. We automatically update information on nearby establishments, which may close or change phone numbers. And we also synchronise events in the local area with the nearby tourist offices.
A digital service also means you can offer e-Concierge features such as the pre-stay questionnaire, express check-in, online inventory, customer messaging, push notifications, satisfaction survey, activity booking requests, or any order process or requirement specific to your establishment.
Finally, our system makes it possible to publish information on other media within your establishment through programmable digital signage on a big screen or on interactive kiosks and terminals.