| Arrival instructions: pre-stay questionnaire, express check-in, contact details, time slot, itineraries, parking, check-in procedures, disease prevention, environmental protection, plan of the establishment, introduction to the team, operation of equipment, inventory, house rules | |
| On-site services according to establishment type (e.g. Wi-Fi, breakfast, swimming pool, disabled access, etc.), tailored interactions for orders and bookings, with or without online payment | |
| Calendar of events: programme of on-site activities, local gatherings and events in the surrounding area, automatically synchronised with the tourist offices | |
| Weather forecasts for the week ahead, detailed hourly information for the current day, tide times for establishments on the coast, and snow report for establishments at ski resorts | |
| Tourist attractions fully described by official information bases | |
| Nearby leisure activities: culture, entertainment, relaxation, sport, events, local producers, activities that are bookable online | |
| Amenities nearby: authorities, supermarkets, shops, transport | |
| Local places to eat and drink: restaurants, bars, cafés, bakeries | |
| Emergencies: local contacts, chemists, doctors, hospitals, police, fire brigade, vets | |
| Departure instructions: time slot, check-out procedures, inventory, itineraries, satisfaction survey, leaving a review |
| Option of a pre-stay questionnaire to find out about customer preferences and grow sales | |
| Express check-in available to cut down on administrative procedures upon arrival | |
| Option of online ordering, booking and custom interaction according to the specifics of the establishment | |
| Commission-free online payment can be enabled for all customer transactions in real time | |
| Permanent connection with the customer via messaging and option of push notifications during the stay | |
| Online inventory and schedule of condition if needed, and appointments for check-out | |
| Direct access to restaurant menus by specific QR code | |
| Fully customisable end-of-stay satisfaction survey |
| Complete flexibility of establishment information: texts detailing instructions, on-site services, option to add photos, virtual tours or videos | |
| Complete flexibility of local information: choose attractions and places to recommend, add places not suggested by the system, add personal comments or favourites to a place | |
| Complete flexibility of menus: customise titles, re-arrange menus, add sections redirecting to external links | |
| Option to enable or disable certain features, like customer messaging, e-mail address collection in accordance with the GDPR, the satisfaction survey or all customer interactions | |
| Option to customise the welcome booklet's web address using a custom link | |
| Adapt the booklet to your brand image with a choice of styles and colours, and add your logo to the interface and notifications | |
| International support in 15 languages: English, French, German, Italian, Spanish, Dutch, Portuguese, Danish, Basque, Swedish, Catalan, Russian , Chinese, Japanese and Arabic |
| Access on all devices with no account or application needed | |
| Option to view offline, avoiding interruptions and extra charges for those on foreign phone contracts | |
| Adaptation of content according to language and geographical position, as well as the device used by the customer | |
| Access to maps and itineraries in real time | |
| Option to run a keyword search of the whole welcome booklet |
| Direct access via a customisable, short and simple link to distribute in booking confirmations | |
| Option to send a personalised e-mail automatically to customers according to their arrival dates | |
| Provision of a QR code and customisable flyers for easier on-site communication | |
| Option to display on an interactive welcome kiosk and manage terminals remotely | |
| Option to programme a big screen to show information by digital signage |
| Access to unlimited editing of your welcome booklet | |
| Customised optimisation advice to improve the quality of your welcome booklet | |
| Help with translation into French, German, Italian, Spanish, Dutch, Portuguese, Danish, Basque, Swedish, Catalan, Russian, Chinese, Japanese and Arabic for free text | |
| Welcome booklet usage statistics for each language and each section | |
| Customer satisfaction statistics resulting from your custom-made survey | |
| Option to suspend/reactivate the publication if necessary | |
| Ability to archive your invoices and renew the publication easily | |
| Efficient technical support by e-mail |
