| Accommodation | Property | Offices | Leisure | |
| Information about the place: message from the director, history, mission and values, environment, organisation chart, introduction to the team, prices, partners | ||||
| Arrival instructions: pre-stay questionnaire, express check-in, contact details, time slot, itineraries, parking, check-in procedures, disease prevention, environmental protection, plan of the establishment, introduction to the team, operation of equipment, inventory, house rules | ||||
| Operational framework: code of conduct, privacy, leave and absences, pay-related benefits, professional training, IT charter, safety, quality, health, hygiene | ||||
| On-site services tailored according to the type of establishment (for example wi-fi, restaurant, disabled access, etc.), custom interactions for orders and bookings, with or without online payment | ||||
| Property file: information about the agency, contractual documents, financing and brokerage, floor plans and surface areas, technical diagnoses, ten-year guarantees, co-ownership, taxes, meter readings, referral, revaluation of the property, satisfaction survey | ||||
| Property facilitiesdetailed descriptions, technical notices, virtual tours, etc. | ||||
| Calendar of events: programme of on-site activities, local gatherings and events in the surrounding area, automatically synchronised with the tourist offices | ||||
| Training calendar: programme of training courses with the option of booking online | ||||
| Weather forecasts for the week ahead, detailed hourly information for the current day, tide times for establishments on the coast, and snow report for establishments at ski resorts | ||||
| Tourist attractions fully described by official information bases | ||||
| Nearby leisure activities: culture, entertainment, relaxation, sport, events, local producers, activities that are bookable online | ||||
| Amenities nearby: authorities, supermarkets, shops, transport | ||||
| Local places to eat and drink: restaurants, bars, cafés, bakeries | ||||
| Emergencies: local contacts, chemists, doctors, hospitals, police, fire brigade, vets | ||||
| Help with moving in: insurance, removal firms, furniture storage, furniture shops, building tradespeople | ||||
| Departure instructions: time slot, check-out procedures, inventory, itineraries, satisfaction survey, leaving a review |
| Accommodation | Property | Offices | Leisure | |
| Option of a pre-stay questionnaire to find out about customer preferences and grow sales | ||||
| Express check-in available to cut down on administrative procedures upon arrival | ||||
| Option of online ordering, booking and custom interaction according to the specifics of the establishment | ||||
| Commission-free online payment can be enabled for all customer transactions in real time | ||||
| Permanent connection with the customer via messaging and option of push notifications during the stay | ||||
| Online inventory and schedule of condition if needed, and appointments for check-out | ||||
| Direct access to restaurant menus by specific QR code | ||||
| Fully customisable end-of-stay satisfaction survey |
| Accommodation | Property | Offices | Leisure | |
| Complete flexibility of establishment information: texts detailing instructions, on-site services, option to add photos, virtual tours or videos | ||||
| Complete flexibility of local information: choose attractions and places to recommend, add places not suggested by the system, add personal comments or favourites to a place | ||||
| Complete flexibility of menus: customise titles, re-arrange menus, add sections redirecting to external links | ||||
| Option to enable or disable certain features, like customer messaging, e-mail address collection in accordance with the GDPR, the satisfaction survey or all customer interactions | ||||
| Option to customise the welcome booklet's web address using a custom link | ||||
| Adapt the booklet to your brand image with a choice of styles and colours, and add your logo to the interface and notifications | ||||
| International support in 15 languages: English, French, German, Italian, Spanish, Dutch, Portuguese, Danish, Basque, Swedish, Catalan, Russian , Chinese, Japanese and Arabic |
| Accommodation | Property | Offices | Leisure | |
| Access on all devices with no account or application needed | ||||
| Option to view offline, avoiding interruptions and extra charges for those on foreign phone contracts | ||||
| Adaptation of content according to language and geographical position, as well as the device used by the customer | ||||
| Access to maps and itineraries in real time | ||||
| Option to run a keyword search of the whole welcome booklet |
| Accommodation | Property | Offices | Leisure | |
| Direct access via a customisable, short and simple link to distribute in booking confirmations | ||||
| Password protection option | ||||
| Option to send a personalised e-mail automatically to customers according to their arrival dates | ||||
| Provision of a QR code and customisable flyers for easier on-site communication | ||||
| Option to display on an interactive welcome kiosk and manage terminals remotely | ||||
| Option to programme a big screen to show information by digital signage |
| Accommodation | Property | Offices | Leisure | |
| Access to unlimited editing of your welcome booklet | ||||
| Customised optimisation advice to improve the quality of your welcome booklet | ||||
| Help with translation into French, German, Italian, Spanish, Dutch, Portuguese, Danish, Basque, Swedish, Catalan, Russian, Chinese, Japanese and Arabic for free text | ||||
| Welcome booklet usage statistics for each language and each section | ||||
| Customer satisfaction statistics resulting from your custom-made survey | ||||
| Option to suspend/reactivate the publication if necessary | ||||
| Ability to archive your invoices and renew the publication easily | ||||
| Efficient technical support by e-mail |
