Benefits for the establishment

Digital welcome booklet

Here are 10 good reasons to use the digital welcome booklet service, but there are others too!
1. Customer experience and satisfaction
In an ultra-connected, highly competitive environment, an excellent customer experience is a must. Firstly because it encourages customer loyalty, and secondly because it ensures that a successful stay will boost future bookings as positive reviews help build the establishment's reputation. Providing a welcome booklet is already a good thing, but the customer experience takes on a whole new dimension when the medium is a digital one with quality content, a dynamic and intuitive interface, and constant accessibility. Our digital welcome booklet system has been carefully designed to maximise customer satisfaction, not only on site but also before they arrive and after they leave.
2. Optimisation of the customer relationship
One of the benefits of the welcome booklet is that it saves time for managers, who see a considerable reduction in recurring customer queries. All the useful information included in the booklet can answer 90% of the usual questions, such as how to access Wi-Fi or recommended restaurants nearby. What's more, when the reception desk is closed or busy, or when the customer is not on site or does not speak the manager's language, the digital welcome booklet is an effective way to answer certain queries. This time saving is all the more important as the read rate is significantly higher for the digital welcome booklet than for a traditional welcome booklet. The time freed up in this way lets you provide a better welcome for customers who need to establish strong relational contact. For even greater efficiency, the system automatically updates the information about the establishments listed, which can change their contact details at any time. We also synchronise events in the local area with the nearby tourist offices. The e-Concierge modules integrated into the digital welcome booklet also allow interaction at each stage of the stay: sending preferences before arrival, express check-in, inventory, ordering products, booking activities, messaging and notifications, satisfaction survey, or online payment for any customer transactions.
3. Simple set-up
You can create a digital welcome booklet online in a few minutes, and it's easy to include all the information about your establishment's services. Local information is automatically pre-filled according to your address. We work with many content providers, including local tourist offices, to make it easy for you to feature attractions in your area. In all cases you are fully in control of the information you show. With digital signage you can also post useful information for your customers automatically on a big screen. On the contractual side of things, there is only one package, renewable annually on a non-automatic basis, meaning that no renewals can be made without your agreement. There are no hidden costs and no extra options to pay for. All the e-Concierge modules are part of the service, and customer payments (if you use them) are commission-free.
4. Content customisation
In order to communicate your instructions and recommendations as clearly as possible, all content can be tailored to your needs. You can edit each text in detail, add photos or videos, choose attractions and places to recommend, or add places not suggested by the system. You can also change or add menus and sections specific to your operations. The web address for accessing your booklet can be edited to create a custom link. It is also possible to enable or disable each feature according to your needs, such as customer messaging or the first login window. The style and colours of your digital welcome booklet can be adjusted to reflect your brand image, and you can insert your logo. Customer interactions are also fully configurable to allow your customers to place orders or make bookings according to the specifics of your establishment. You can also find details of the features offered by the digital welcome booklet.
5. Collection of marketing data
Some types of marketing data collected automatically by the welcome booklet will help you learn more about your customers. For example, you can set up a pre-stay questionnaire to find out about their preferences before they arrive. The system automatically records their areas of interest in its statistics and you can also gather your customers' e-mail addresses. There is also a specific module for conducting a custom satisfaction survey and analysing the results in graphic form. The information collected can be analysed and exported in accordance with the applicable GDPR legislation.
6. Universal and continuous access
The digital welcome booklet can be accessed from any device, be it a computer, tablet or smartphone. The interface runs on all devices, consistently and universally. What's more, access to information is possible even offline, so you avoid interruptions in poorly covered areas, or roaming charges which can sometimes be expensive for those on foreign phone contracts. The programmable digital signage for big screens and the kiosk and terminal management feature enable you to publish information on other devices within the establishment, while administration remains centralised. Each kiosk can be managed independently in the Management Area, configured differently, and reset remotely. If the establishment has a bar or restaurant, you can also give direct access to their menus using a specific QR code.
7. Adaptation to the customer's situation
The content of the digital welcome booklet is adjusted by automatically detecting the customer's environment: The type of device they are using so the interface remains clear and intuitive; their geographical position, so distances, maps and itineraries are always relevant; and their natural language, so the content is easy to understand. So foreign customers can also benefit from the information, provided in 15 different languages: English, French, German, Italian, Spanish, Dutch, Portuguese, Danish, Basque, Swedish, Catalan, Russian , Chinese, Japanese and Arabic. Information is shown in the correct language by automatically detecting the language used on the customer's device. The customer can also tailor their booklet to suit their preferences, such as enabling geolocation or notifications.
8. Ease of distribution
The digital welcome booklet can be distributed using a short, simple custom link. As this link is very easy to memorise, there are no problems with sharing it by oral communication. Sending the link by e-mail in the booking confirmation is a particularly effective and highly recommended approach. We also provide various tools for you to use, for instance sending a customised, automatic e-mail to customers according to their arrival dates, or printing flyers with a QR code. On the customer's side, the digital welcome booklet is instantly accessible by clicking on the link, with no account or application needed. Some establishments also choose to redirect their customers automatically to the digital welcome booklet the first time they connect to their Wi-Fi access point, or to set up a digital welcome kiosk by presenting their booklet on a tablet mounted on a stand, or on a touch screen. We also offer the option to programme big screens in order to show information with digital signage.
9. Flexible management
Once your welcome booklet is in place, you can make changes at any time by going to your Management Area. All the elements of your welcome booklet can be modified as often as necessary. In the Management Area you can also find optimisation advice, manage customer messaging, the pre-stay questionnaire, express check-in, stock of products for sale, payments and the satisfaction survey. Or you can consult usage statistics, schedule automatic distribution and manage the digital signage, kiosks and terminals. As needed, at any time you can add sections, edit the menus or set up specific forms for interacting with your customers.
10. Competitive prices
You can subscribe to the welcome booklet service for 12 or 24 months, with the payment date being the same as the contract start date. Prices range from 50 € to 180 € excl. tax per year according to establishment type, and take account of guest capacity. You can find all the details on our service prices page. Data licences, e-Concierge modules and digital signage capacities are all included in this price. There are no hidden costs and no extra options to pay for, regardless of user numbers. Customer payments (if you use them for your transactions) are commission-free. Renewal is not automatic from one year to the next and your initial registration does not commit you to renewing the publication for subsequent years. Throughout the term of your subscription, you will have access to a Management Area where you can update the information in your welcome booklet, access usage statistics, and benefit from a range of services.


The digital welcome booklet is easy to use, upgradeable and reasonably priced. We offer all the practical and tourism information in one place. We also provide guests with a QR code. Customers are delighted and we're really happy to have a very professional tool in just a few clicks. I recommend it!
Stéphanie Platteau
Manager, Gites Brejoliere
We've been using the digital welcome booklet for several years. It gives our customers access to a lot of information, which is greatly appreciated and very welcome. It's easy to use and simple to set up. I would recommend it to anyone.
Boris Opsomer Mesclon
Manager, Camping Actinidias
The digital version of the welcome booklet can be sent out as soon as the booking is made. Customers can plan ahead and anticipate any questions. Being able to see events happening near the accommodation is a major plus which gives travellers ideas for outings and activities. Customer feedback is usually very positive. They appreciate the tool and find it very useful.
Agnès Perrot
Owner, Baroque Getaway
Since we've been using the digital welcome booklet, all our instructions have been clearly explained in the guide. It's hugely reassuring for guests to be guided through their stay, point by point. My initial worry that the guide would be complicated to use faded as soon as I filled in the first section, it's all intuitive. The price is fair, we've adopted it and use it all the time.
Karine De Wilde
Owner, South Mèze
Our customers love this digital, clear and comprehensive format. The automatic help with places to visit and restaurants made it easy for us to create our booklet. We've been using it for over 4 years, it's great, highly recommended!
Cecile Reynier
Owner, The Oustaou
We've been using the digital welcome booklet since the campsite reopened. It's a good tool that customers like because it provides a whole range of useful information before their stay. It's easy to use, you can update it quickly. Sharing it by QR code or link allows us to reach as many people as possible ahead of their stay or directly on site at the campsite.
Anne Raffel
Manager, Campsite Granges Bas
Before the digital welcome booklet, we used a paper booklet, which was not in line with our environmental policy. Very easy to use for us but also for our customers, it's very comprehensive and allows visitors to find information about our establishment, but also local activities and services. The translation into several languages for our foreign visitors is a big bonus. We recommend this service.
Jacky Lechleiter
General director, Domain Hirtz
We've been using the digital booklet for our 8 unusual places to stay for over 5 years and find it very satisfactory, in fact we've recommended it to several fellow hotel and restaurant owners and resort managers. We don't understand how tourism professionals can spend hours of their precious time making their own welcome booklet when this solution exists, especially at such a very affordable price!
Catherine Vermot des Roches
Manager, Gites Sologne
Very good service, very well put together. I would recommend it to anyone in our business looking for an effective and simple solution. Easy to use and share.
Vincent Daniel
Director, Camping Monplaisir
Easy to add information to, fun and functional, the digital welcome booklet has helped me to save time in communicating organisational information, and reassure customers about any details they may not all take the time to read on our website. It helps me sell more services before and during the stay. Its digital format is in line with my environmental policy. The customer support team is always there to help me if I have any doubts.
Olivier Cremont
Owner Manager, Clos Landrais
I've been using the digital welcome booklet to digitalise my room directory for a few years now. I'm completely satisfied with the product, as are my customers. No more paper, with more information about my establishment and local tourist attractions. It's simple and functional to use. I strongly recommend a tool like this for all Hoteliers who want to take a CSR approach.
Caroline Deletang
President, Manor Boisvillers
We were instantly won over by the professional and convenient aspect of the tool, so we opted for the digital welcome booklet offered here. The service offers many advantages: no big document to integrate into our correspondence, easy to update online, easy for the user to navigate, beautifully presented pages.
Patrick Gasche
Co manager, Cannet garden
We're delighted to have been using the digital welcome booklet for years. The sections provided are very useful for providing information about accommodation and also about the region. We send the booklet systematically when a booking is made. It's fun and interactive, I like its concept and how easy it is to use. When you first start using it, it's true the amount of information you need to provide can seem daunting, but it's easy to complete in the end. It was useful from the outset without too much effort.
Sylvie Fournol Collier
Manager, Lake Lodge
A link to my digital welcome booklet is sent automatically by my CRM each time a booking is made. I get a huge amount of enthusiastic feedback from guests of all nationalities. I've recommended this service to many colleagues who have also signed up for it, and have had no particular difficulties in personalising it to suit their establishment. Its price is really attractive. Lastly, it gives a very professional image of my establishment. In short, I couldn't do without it!
Stephanie Berbessou
Owner Manager, Tops of Saint Vincent
This booklet is very popular with our guests and contributes greatly to our image as a quality establishment. Extremely user-friendly, very comprehensive although we don't use all the features, in particular the most recently added ones. I've recommended it to the host communities I belong to and I know many rental companies have started using it too.
Yvonne et Patrick Mortier
Manager, Ostal Philia
I use the digital welcome booklet for the seasonal rental that I manage in Marrakech. It is simply brilliant and I always get a lot of positive feedback from my travellers, who are delighted to find all the practical information about the area. It's very handy for them, especially as they can log in offline and the geolocation feature is very popular. In addition, the translation into several languages is a major advantage for the travellers I welcome, who come from all over the world.
Jasmeene ASH
Responsible, Riad Jasmeene
The digital welcome booklet is a service that can be personalised and updated easily, is interactive and always looks neat. It really saves time and paper. Our guests use it systematically before and during their stay. They find it well designed, comprehensive and easy to use. The dashboard shows the most commonly used sections. We recommend it for its ease of use and customisation options.
Philippe Schmitt
Owner, Domaine Bellevue Cottage
The digital welcome booklet is very functional and is kept up to date. The translation into several languages is a real plus. It's easy to set up options with online payment. The booklet is very comprehensive, well presented, and helps us avoid getting too many questions from holidaymakers. Now I send the link to the welcome booklet each time a new booking is made, and I've had only good feedback from customers.
Philippe Gautry
Owner, Domaine Calotine
Customers like to plan their stay in advance, and I wanted to cut down on the administrative aspects of check-in before my guests arrived. My customers automatically receive a link to my welcome booklet a few days before they arrive, with an invitation to fill in this form. They can also find out about my services, the practical aspects, and see what the region offers in terms of shops, tourism, restaurants... My customers appreciate this service and find me very organised!
Jacqueline Daloze
Owner-Manager, A Quiet Place
We're delighted to have turned a corner by making our paper booklets a thing of the past. The digital welcome booklet meets all the hotel owner's needs but also those of their guests. The latter are increasingly finding us online, are used to digital services and even request them. For us, it saves time and effort, it's easy to update and therefore costs us less. At the end of the day, we're completely satisfied.
Guillaume Pellerin
Leader, Europe Hotel
It's essential that our guests feel welcome and supported during their stay. The welcome booklet helps us communicate with our customers, give them instructions and share our top picks with them. It's interesting to see that it's read in different languages and that some guests return to it several times a day! Our guests really appreciate the booklet and regularly compliment us on the tool we've put in place to make their stay unforgettable.
Sandrine Ianz
Manager, Mas Seraphin
After looking into several solutions, we found this digital welcome booklet. The low cost worked in their favour, as well as the ease of implementation and wide range of possibilities. Since then, we've encouraged all our customers to use it, because it allows them to have all the latest information about our services, but also all the information and events according to their location, and that's a plus!
Lionel Davin
Operations Manager, Camping Bregoux
The digital welcome booklet allows our guests to plan their trip, visits, restaurant bookings and on-site services. I even think it's helped to cut down on customer cancellations. The fact that they can be sent in any language, including via OTA emails, is extremely convenient. I had my doubts when we started sending it out, but the feedback from customers thanking us soon won me over. Well done and thank you!
Laurent Sonzogni
Owner, The Bacchus Mill
Quick service, ingenious, clear and intuitive for the visitor and administrator alike. The automatic version in several languages is greatly appreciated.
Justine Dautry
Reception Manager, Youcamp
With a digital welcome booklet, you can be sure of always providing up-to-date information, without wasting paper or ink, which is in line with CSR. The digital welcome booklet is surprisingly easy to set up. It's also very simple to send to our guests. So they can check in, check out, book activities, etc. I strongly recommend using it.
Nathou Dupont - Manoury
Director, Hotel Clos Paille
The digital welcome booklet is a great tool, dynamic and totally easy to use, for us as hosts as well as the person using this service. You can add a lot to it, and use it to give instructions. I recommend it for the quality, price and service!
Sebastien Chambert
Owner, Bel Air Estate

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