Since 2017, the notre.guide digital welcome booklet has enabled accommodation providers to enhance their customer experience by offering guests direct access to all the information and services they need for their stay, through a universal and interactive interface.
Building on our multi-award-winning success in the Tourism industry since 2003, our organisation has created a digital welcome service tailored to meet all the needs of accommodation providers and their guests. This innovative concept is named "notre.guide" and has been developed using our knowledge of the business, our technological expertise, and extensive feedback from our customers. The service we now offer seamlessly combines digitisation, automation, flexibility, user-friendliness and ease of use.
The digital welcome booklet can be shared via a simple link in booking confirmation e-mails, directly on site using a QR code for guests to scan, on digital kiosks or by digital signage on a big screen. Customers can access the information from any device, with no need for an account or application, even offline. From arrival instructions to on-site services through recommended local amenities and leisure facilities, they can find all the information they seek in just one step.
E-Concierge features facilitate interaction with customers for all administrative transactions, which can now be completed directly online: pre-stay questionnaire, express check-in, inventory, room service orders, activity bookings, online payment, appointments, stock management, restaurant menus, satisfaction survey, instant messaging with push notifications, or any specific interaction tailored to the establishment's needs. Useful information is updated automatically, in particular the weather forecast, local events and contact details of recommended places to go.
On top of improved customer satisfaction and the dynamic, modern image associated with the digital format, establishments using the welcome booklet service benefit from a tool to promote their additional services, save time at reception due to fewer recurring questions, and cut their printing costs as well as reducing their environmental footprint.
Professionals wishing to benefit from this service and upgrade their customer relationships can sign up directly online, or get in touch with us in the section.
