Since 2017, our.guide has offered a digital welcome book service designed to improve the user experience by providing direct access to all relevant information and services via a universal, interactive interface.
Since 2017, our.guide has offered a digital welcome book service designed to improve the user experience by providing direct access to all relevant information and services via a universal, interactive interface.
Initially developed for the accommodation sector, our.guide has since been adapted to meet the needs of various sectors, including businesses, coworking spaces, training centres, tourist sites, event venues and associations.
The digital welcome booklet can be shared via a simple link in an e-mail, on the spot using a QR code, on interactive terminals or by dynamic display on a large screen. Users can access information from any device, without the need for an account or application, even offline. Whether it's arrival instructions, on-site services, local amenities or nearby events, all the information is just a few clicks away.
E-Concierge functionalities facilitate interactions with users for various administrative procedures that can be carried out online: preliminary questionnaires, quick check-ins, inventories, service orders, activity bookings, online payments, appointment scheduling, stock management, catering menus, satisfaction surveys, instant messaging with push notifications, or any other specific interaction adapted to the needs of the establishment. Useful information, such as weather forecasts, local events and contact details for recommended addresses, is updated automatically.
As well as improving user satisfaction and reinforcing the dynamic, modern image associated with the digital format, establishments using the welcome booklet service benefit from a promotional medium for their additional services, time savings thanks to the reduction in recurring questions, as well as lower printing costs and an improved environmental footprint.
Professionals wishing to benefit from this service and upgrade their customer relationships can sign up directly online, or get in touch with us in the Contact section.