Our all-inclusive package is based on meals and drinks only for 1 x person as booked.

• Drinks are available from 10 am to 11 pm daily.
• During Breakfast – Juice, water, regular filter coffee and tea will be served during breakfast service.
• Drinks consumed after 11 pm will be charged as per menu price.
• Drinks will be limited to one order per person at a time. For example it will not be permitted to order 6 x beers at a time.

● Soft drinks,

● Regular filter coffee or tea,

● Bottled water,

● Fresh juices,

● Local beers,

● House wines (by the glass),

● Local pouring brand spirits &

● Selection of the cocktail specials of the day. (Excluding promotional cocktails)

● Drink items not mentioned above or not indicated with (AI) next to them on the menu are not included and will be charged at the menu price as indicated.

• Although you can eat as much as you like from the buffets, we kindly request you to consider your portions when dishing up from the buffets in support of our sustainability efforts to minimize food wastage;
• We encourage you to dish up small portions and rather go for a second or even a third serving if you wish, should you still feel hungry.

● Buffet dinner (Jahazi Restaurant) &

● Buffet breakfast (Ocean Restaurant) &

● Buffet Lunch (Mawimbi Beach Restaurant) &

● Daily afternoon coffee / tea with a snack served at Mawimbi Beach Restaurant, weather permitting.

Tabaco items, specialty coffees, for example espresso or cappuccino, a-la-carte menus, spa treatments, room service, laundry service, excursions, internet, water sport activities, or any other services, menus, or facilities that are chargeable to all guests.

● Day of arrival – the all-inclusive package will start at 12pm (noon).

● During your stay – the all-inclusive package will be available from 10 am to 11 pm daily.

● Day of departure – The package will end at 12pm (noon) on your departure day when your accommodation package ends.

● During Breakfast – Juice, water, regular filter coffee and tea will be served during breakfast service.

For more details please consult your All Inclusive Guide received upon check in or ask any of our restaurant, guest relations or front desk members for assistance.

• The resort does not operate on the wristband system.
• You will be required to sign an order docket for all items consumed on the package. Items included in the package will be 100% discounted on the order docket, while items not included in the package will show the respective charges at the prevailing menu price.
• The all-inclusive package is valid for 1 x person only as booked.
• Please do not attempt to share your all-inclusive package items with fellow guests. This will be closely monitored by our team and you will be liable for the costs at the respective menu price for such shared items.
• Continued misuse of the package may lead to the cancellation of your all-inclusive package for the rest of your stay.
• The package will be applied to the whole booking and all stay nights. For example, it will not be permitted to book 1 x person or room on Half Board and another person on the All Inclusive Package OR one day Half Board then another day All Inclusive.
• Meals are not exchangeable i.e. should a guest miss dinner due to dining outside the property the “lost” dinner can not be exchanged for any other meal option, refund, discount or credit.

• You are welcome to upgrade to the all inclusive package during you stay.
• Please consult with our front desk team for more information.
• Do take note you will only be permitted as per our system restrictions to change your meal plan 1 x time during your stay.
• We encourage you to carefully study the all inclusive package and your consumption calculations before upgrading to the All Inclusive package.
• Once upgraded the package cannot be changed again and is non-refundable.

If you have any food allergies or dietary restrictions, we kindly advise you to speak with our Executive Chef.

Our chef will be happy to guide you through our menu and recommend dishes that are suitable for you.

Please see our website COVID-19 section link for more information

Alternatively please visit the Guest Relations Office for assistance and advise on where to get your Covid-19 negative test certificate before you travel.

Note: The below information is subject to change without prior notice. Ocean Paradise do not take any responsibility nor liability for any information that has not been disclosed to the hotel in writing and only provide this information as a guideline based on the information received from 3rd parties.

1. The Government of Zanzibar has made the whole COVID-19 testing procedure easier making an appointment, make an online payment and get the certification online via the online portal – https://zanzibarcovidtesting.co.tz/app/home for RT-PCR or antigen rapid diagnostic testing.

2. The testing centers listed on the online portal are the OFFICAL and authotirzed establishments by the Zanzibar Health Authority.

3. Guests are strongly advised to follow this online system to avoid being shown away at the airport due to obtaining certificates through any other unauthorized sources than what is officially listed on this portal.

4. Each person will need to follow the same procedure to obtain his/her own reference number. 1 x reference number = 1 x person. The same applies for groups, although groups can then arrange to go together same time to the testing Centre.

5. Mobile Apps are also available for download through the online portal for easy access on your mobile.

6. Testing should be done 3 or 4 days prior to departure date, as it takes 48-72 hours between taking the test and receiving the results.

7. For Ocean Paradise to remain legally compliant with the local Zanzibari laws, the hotel nor any staff member are permitted to make an appointment on behalf of any guests as each guest are required to make the appointment personally via the online portal. Although our Guest Relations Team will assist you with pleasure to walk you through the steps on your mobile or any of your available devices.

8. The price of the test is only for the testing and does not include any transfer costs to the centre or back to the resort. Please visit the Guest Relations Office for assistance arranging transfers and the cost thereof if you do not have a ground representative by your Tour Operator or have your own transfer arrangements. The transfer prices are depended on the distance to the testing centre you wish to use.

1. Each person must book an appointment and pay before arriving at the center unless indicated otherwise on the website during making payment.

2. Take with your printed copy of your booking confirmation after payment has been made. Please visit Ocean Paradise Guest Relations office for assistance in printing the confirmation for you.

3. No one will be allowed in without Booking Confirmation letter and reference number.

4. You must arrive on time.

5. The center reserves the right to deny entry to anyone who does not have valid appointment or arrives late.

6. Remember to also take with your passport & your face mask with you to the testing center.

1. Go to the online portal - https://zanzibarcovidtesting.co.tz/app/home

2. Have a soft copy of your passport ready to upload to the online portal.

3. Select “Application” from the menu bar.

4. Complete all details as indicated on each step.

Once you reach the “Address Information” step, they will ask you to choose a District* - Select Kaskazini A

Once you reach the “Travelling Information” step make sure you select your date of arrival from the calendar and click on the check-mark button. Otherwise, the system will not go to the next step.

5. Once you submit your application you will receive a reference number. It is especially important to take note of this reference number.

6. You can now download your booking confirmation.

7. Click on the payment button for further payment instructions. You will be required to either pay online with VISA/MasterCard or make a cash deposit at any People bank of Zanzibar (PBZ) branch as per the banking details given on your application confirmation.

8. When making a bank deposit, please make sure that you retain the depository slip and take it with you to the testing centre.

9. To retrieve your booking confirmation again you must go to the “View Results” section.

Here you can – Make Payment, cancel your booking, edit some of your details. Download your application and get your test results.

The above are only guidelines in no specific order.

Please re-confirm the latest details via the online platform

Phone Number = 077 340 7779 or 077 340 7776;

Price for Testing & Certificate = $ 120 per person;

Must pay via bank deposit or online with credit card.

Phone Number: 077 250 2513;

Distance from hotel = 10 min;

* Return Taxi to testing centre = $ 15 for 1 to 6 persons, per vehicle, per return trip

Price for Testing & Certificate = $ 80 per person;

Must pay via bank deposit or online with credit card.

Distance from hotel = 60 min;

* Return Taxi to testing centre = $ 80 for 1 to 6 persons, per vehicle, per return trip;

Price for Testing & Certificate = $ 80 per person;

Must pay via bank deposit or online with credit card.

Phone Number = 0711441425;

Distance from hotel = 60 min;

* Return Taxi to testing centre = $ 80 for 1 to 6 persons, per vehicle, per return trip

Price for Testing & Certificate = $ 120 per person;

Must pay cash at the testing centre.

* The return transfer rate will strictly apply only for 1 to 6 persons, per vehicle going to the testing centre from the hotel and immediately return to hotel without any other stops.

Any other stops en-route will attract additional charges.

For the People bank of Zanzibar (PBZ) Bank Account Details

Refer to the bank details given on your application form

Reference = Use the reference number given on your Application form

Phone Number = 077 340 7779;

Distance from hotel = 60 min;

Taxi from hotel to centre then to airport = $ 60;

Price for Testing & Certificate = $ 25

Must pay online with credit card.

Phone Number = 077 340 7779;

Distance from hotel = 60 min;

Price for Testing & Certificate = $ 25;

Must pay cash at the testing centre.

Please visit the Guest Relations Office the day after you arrived at the hotel to prepare well in advance for arrangements to meet the required time frames for your airline.

Flying and the use of any drones irrespective of its size is not permitted within the parameters of the resort.

Flying of drones outside the resort parameters or anywhere on the island, need a special application for permission, a permit and an operating license from the Civil Aviation Authority (TCAA) or in some cases from the Ministry of Defence and National Service. At all times please respect the privacy of people and surroundings and ask permission before filming or taking photographs.

Durian fruits will not be permitted on the property and will not be permitted in the resort's rooms.

$ 300 cleaning and sanitation fixed fee will be charged for your account to clear the odour caused by the fruit from the room in case any durian fruits are consumed.

Kindly note as per the Zanzibar Authorities public notification, the hotel received a directive from the Zanzibar Revenue authority on 30th June 2023 regarding the Infrastructure Tax increase from $1 to $5 per person per night, including children with immediate effect as from the night of 1st July 2023.

The hotel is legally obliged by law as per the amended Finance Act No.9 of 2025, to collect the infrastructure tax (similar to bed or city tax in other destinations) from each guest at $ 5 per person per night (including children).

This compulsory tax is not included in any packages or rates and has to be collected directly from guests upon check-out.

The Infrastructure Tax will reflect on your extras bill/ account as "Infrastructure Tax".

Failure to comply with these updated regulations must be reported by the hotel to the local revenue authorities and immigration office at the airport for collection at the airport if not settled at the hotel.

We strongly recommend to settle the taxes directly at the hotel to avoid any inconveniencies with authorities at the airport.

Please ensure that you have the hotels receipt/invoice reflecting a 0.00 (zero) balance for the taxes paid on hand in your hand luggage for easy reach to be presented to the authorities at the airport in case of any request to present the final bill of settlement reflecting the infrastructure taxes. If not, pleases insist on a copy from the Front Desk when stelling your bill upon check-out.

A copy of the public notice issued by the Zanzibar Revenue Authority is available from the Guest Relations Office and the Front Desk for your perusal.

Thank you for your understanding with regards to this matter beyond the hotel's control.

🌍 As we welcome guests from all corners of the globe to our beautiful island, we understand that mattress firmness is a very personal preference.

🛏️ To accommodate as many of our guests as possible, our mattresses are designed with a medium firmness, offering a balance that suits most.

📞 However, if you find your mattress a bit too firm, please don't hesitate to contact the Front Desk at (221).

🛋️ We'll be happy to provide a mattress topper to enhance your comfort.

💤 Your restful sleep is our priority during your stay with us.

See here

For Directions and Map see the "Amenities nearby" section

• The hotel is not permitted to do any cash foreign exchange except paying your bills with foreign exchange. For example the hotel may not exchange your money for local money and vica versa.

• Due to new monetary regulations imposed by the Government of Zanzibar you can only exchange money at an official Government Approved financial institution like a bank or exchange bureau. The hotel is not permitted to do any foreign money exchange except paying your bills with foreign exchange.

• The closest bank to the Resort is Peoples Bank of Zanzibar, Kiwengwa Service Centre in the Kiwengwa area, 15 min drive from Ocean Paradise. Their service hours are as follow:

Monday - Fridays 8:30 AM - 3:30 PM

Saturday 8:30 AM - 12:30 PM

Sunday Closed

Hours of operation may vary and are subject to change without notice. Currency availability may vary by location and maximum pay-out limits may apply.

• Please note that the exchange bureaus located far outside of town will have weaker exchange rates than what is available at the exchange bureaus/banks in town and/or are displayed on online platforms.

• Alternatively there are Exchange Bureaus (banks) available at the airport and Stone Town.

• Due to new monetary regulations imposed by the Government of Zanzibar you can only exchange money at an official Government Approved financial institution like a bank or exchange bureau.

• You can only pay your hotel bill with the major foreign currencies indicated at the prevailing exchange rate.

• Money exchange will not be facilitated by the hotel as mentioned above. You will have to visits a bank or exchange bureau (refer to above “Where is the closest Exchange Bureaus”).

• Main currencies are local Tanzanian Shillings, USD & EURO.

• Please do take note that the exchange rates at all hotels will differ 5-10% (weaker) from what you may get at the exchange bureaus in town or see online.

• Within the Resort it is a cash free environment. Should you use any services and facilities at the resort that is charged, it will all be charged to your room account which you can then settle everything at the end of your stay at front desk.

Not accepted - us dollar $50 & $100 notes printed before 2006.

accepted - the new US$100 and us$50 dollar notes

Not accepted - the Old sterling pound which is paper based.

accepted - the new Sterling pound made from polymer PLASTIC which is waterproof, see through window strip of her Majesty, a hologram feature, and raised Braille dots.

Only accept the new sterling pound £5 / £10 / £20

Not accepted – the old kenyan notes

Accepted - new Notes only. The Central Bank of Kenya has issued new generation banknotes. The front of the banknotes bear the image of Kenyatta International Conference Centre, one of the most iconic and recognizable landmarks in our country. A dove is also shown to symbolize a peaceful Kenya. The images on the back of the banknotes symbolize green energy, agriculture, social services, tourism, and governance. The designs are also more accessible to visually impaired persons.

o Yes, cash accepted.

o Yes, Mastercard & Visa accepted.

o Please note that all credit cards transactions are charged in US dollars as per the standard issued bank credit card (POS) machines.

o However, it's our pleasure not to charge you any transaction fees (0%) when paying with your card to settle your bill at our Front Desk or when you pay the 25% accommodation deposit online, while other hotels on the Island may charge you up to 5% to 15% transaction fee on top.

o All hotels in Zanzibar charge a 5% transactional fee for all card transactions. Ocean Paradise guests are not charged this transaction fee for direct account settlements at our front desk, however there may be charges from your bank's side. Please check with your bank for any international credit card purchases fees that may apply.

o We do not make cash disbursements (“cash back”) on any card.

o No, Traveler's cheques not accepted.

o Regret we do not accept any traveler's, personal or company cheques.

o We are not a financial services provider as per the regulations of the Bank of Tanzania, therefore the hotel's foreign exchange & financial transactions are restricted as per the Central Bank's regulations.

o Exchange rates in all Zanzibar hotels will differ with approx. 5-15% depending from hotel-to-hotel to those exchange rates at exchange bureaus, banks, online and other financial service providers. The prevailing exchange rates as indicated at the front desk are fixed, non-negotiable.

o Please familiarize yourself with the exchange rates to prevent any misunderstanding.

For any printing or copy

First 5 x pages black & white AND back to back

Applicable only 1 x time per room, per stay

= 0 Tsh - (free)

charges will apply as follow

Black & White = 500 Tsh per page;

Colour Draft Mode = 1,000 Tsh per page;

Colour Normal Mode = 1,500 Tsh per page;

Colour High Quality Mode OR Images/Photos = 2,000 Tsh per page;

Laminating = 2,000 Tsh per page.

Black & White = 300 Tsh per page;

Colour Draft Mode = 800 Tsh per page;

Colour Normal Mode = 1,300 Tsh per page;

Colour High Quality Mode OR Images/Photos = 1,800 Tsh per page;

Laminating = 2,000 Tsh per page.

Fellow guests, our staff and your security is our main concern.

Should you expect visitors kindly inform Reception to advise you on the procedures for receiving visitors.

Visitors that will join you for the day MUST be registered at Front Desk with presentation of their photographic identity document or passport. This requirement is non negotiable.

A day visitor's fee will be applicable. The fee can be used then as a credit for food and drink services. Take note remaining credit on the visitor's fee is non refundable.

• Day visitors will not be permitted to go into the guest room areas. In case any day a visitor passes through the guest room areas, the resort reserves the right to charge the overnight fee accordingly.
• Misbehaving and noisy visitors will be requested to leave the property in due respect for your fellow guests right to a peaceful environment.
• Guests will be held responsible for their visitors behavior.
• The resort reserves the right to limit or decline day visitors during busy periods and when the hotel is running on a high occupancy for example over Christmas and New Years period.

• Will not be permitted to move beyond the reception lobby. Such visitors must remain in reception where you can meet with them.
• Should any unregistered visitor be found beyond the point of reception the hotel's security and management reserves the right to request the visitor to leave the premises immediately.
• Please consider not only your own safety but also those of your fellow guest and hotel staff.

A nightly fee will apply for any visitor spending the night.

Should you expect your visitor to stay over for the night, please consult with the front desk team for further arrangements and the price that will apply.

Visitors staying over MUST be registered at Front Desk with presentation of their photographic identity document or passport.

Regrettably visitors without the required identification will not be permitted. This requirement is non negotiable.

The resort reserves the right -

• To request any misbehaving visitor to please vacate the hotel premises;
• Limit the number of day visitors at any time for the day;
• Decline any day visitors during peak and busy periods.

We thank you for your understanding and keeping your fellow guests safety in mind as well.