You are on vacation, and we know that regulations bother some people, but unfortunately for the good of all and to avoid any misunderstandings we prefer to clarify some things:
Staying with us the lessee undertakes to use the rented apartment in "good father." Also any behavior contrary to morality and public order will bring the hotel to ask the customer to leave the establishment without any compensation and without any refund or if a settlement has been made.
We are not against criticism as long as it is constructive. We do our best to satisfy our visitors, but sometimes (to err is human) it may be that some details escape our vigilance (especially during high season) If this were to be the case in your home please our apologies and we would be grateful if the report us immediately so that we try (if possible) to catch up.
Fruit and garden flowers are the property of TROPICAL PARADISE and are needed for breakfasts and decoration of houses.
If possible we will be happy to make you enjoy free but for that we must not hesitate to ask.
We try to be as available as possible for our tenants but we are not so many thank you to be understanding about schedules we impose, we also need to rest sometimes;)
Terms of Sales
Article ### 1- rates
Rates quoted are in euro and VAT, and take into account the VAT applicable on the day of booking. Any change in the applicable rate, or any changes or introduction of new legal taxes introduced by the competent authorities, will be automatically reflected on the prices indicated in the invoice date.
Rates run by apartments for the number of people indicated and according to the selected period, excluding the benefit (unless otherwise stated).
Some benefits may be subject to a fee and be subject to possible modifications without notice, not engaging in any event the responsibility of the institution.
No trip booked before the establishment of any promotional offer will not be subject to refund, even partial.
Article 2 Reservations and payment
Reservations can http://www.paradistropical.net beings made on the website or on the various booking platforms (Booking, Expedia, etc...), by telephone, email, mail or on site.
The reservation will be effective only if it is guaranteed by the client or by contacting a credit card number with expiration date and security code or payment of a deposit, and after receiving a detailed booking confirmation part of the institution.
The settlement of all services will be directly from tropical paradise (exceptions made for prepaid reservations at time of booking).
Tropical Paradise reserves the right to refuse any booking if the credit card number is incorrect or incomplete reservation.
Reservations what their origins are payable in € uro only.
The tropical paradise accepts the following credit cards: Visa; AMEX and MasterCard and has a secure reservations system (SSL) that protects and encrypts all sensitive data transmitted to the reservation to prevent any disclosure to third parties.
When recording of booking an authorization to debit the credit card will be performed. This will be done for information purposes and will in no case has a flow except in the following cases:
- Promotional offer "no annulable- non-refundable."
- If the validity date of the credit card is earlier than the arrival date.
- If the arrival date is more than 89 days compared to the reservation date.
The customer is solely responsible for his choice of services and their suitability to their needs, so that responsibility for paradistropical can be sought in this regard.
Article 3 major force
The term force majeure any event outside the parties, with a character at once unpredictable and insurmountable that prevents the customer in making the journey to perform all or part of the obligations under the contract. This will be particularly so in terms of transport strike, staff, government or public riots.
Article ### 4- modification and cancellation of stay
Any changes or cancellations must be in writing to paradis-tropical@wanadoo.fr.
The application will become effective only at the time when the institution has confirmed its acceptance in writing.
In case of change or of cancellation, the following conditions apply (except in cases of force majeure)
- To request made more than 30 days of arrival no cancellation fee will apply.
- For inquiries carried out between 30 and 14 days before arrival cancellation charges will be applicable as of 30% of the total.
- In case of an application made after 14 days or no show on arrival, your credit card will be charged 100% of the total.
- Everything started stay is entirely due.
For bookings made via the website of our partner, the cancellation must be made via this website. Cancellation that apply are then own the partner and may therefore be different from the tropical paradise houses.
In case of extension of stay, the client must inform the hotel reception the day before at the latest the day of the scheduled departure to availability.
Article 5 The hotel and benefits
Breakfast child rate applies to children up to 12 years included.
He asked the customer to make the house that was lent in a correct state of cleanliness. Otherwise, he must pay the cleaning fee provided. If the client had to leave without paying these fees, they will be charged and debited from the deposit provided for in Article 10.
For reasons of safety and hygiene, our friends the animals are not allowed in the establishment.
Rooms are available from 15.00 and must be vacated by 10:00 am the day of departure.
A supplement may be charged in case of non-compliance with the maximum starting time. (See deposit) If you arrive after 20:00, the reception will be prevented otherwise the reservation is considered a "no show".
The customer accepts and agrees to use the room in "good father." Also any behavior contrary to morality and public order will bring the hotel to ask the customer to leave the establishment without any compensation and without any refund or if a settlement has been made.
The pool has a fence with "child safety".
Warning: a safety device in any way replace the vigilance of responsible adults, who must exert constant and active surveillance. Never leave a young child alone access to a pool, nor leave it alone or leave the eye, even a few moments. The tenant acknowledges release fully the responsibility of the owner in case of accident to himself, his family or his guests. If you disagree with this clause, we ask tenants to provide their reservation free pool.
The maintenance and cleaning of the pool are the exclusive owner's expense; and the maintenance of water quality.
`### Article 6 dislodgement
In case of non availability of tropical paradise or force majeure, it reserves the right to accommodate the customer wholly or partially in an accommodation of equivalent or higher category, offering similar benefits. The transfer will be borne by the hotel which can not be sought in payment of any additional compensation.
Article 7 claims
Any complaint must be sent by registered letter A / R, and within 15 days of the start of the stay subject to such claim. After this period, no claim will be considered.
Article ### 8- computing and liberty
Pursuant to Law 78-17, known data and freedoms, clients are warned that their bookings are subject to a computerized nominative treatment. Users have a right to access and correct the data entered, which is exerted from the registered office: sarl tropical paradise, 910 Road Saint Louis 97123 bailiff. It is stated that this information is not disclosed to third parties.
The tropical paradise offers wifi internet access. The user client agrees that computing resources at its disposal is in no way used for reproduction, representation, making available or communication to the public of works or objects protected by copyright, a related right, such as text, images, photographs, audiovisual musical works, software and video games without the permission of copyright holders provided for in book I and II of the code of intellectual property where such permission required.
The tropical paradise features a video surveillance system in the common areas of the building and parking.
Article 9. Responsibilities
The tropical paradise not responsible for theft, loss, degradation effects belonging to guests during their stay.
The customer will be liable for any damages of any deterioration, vandalism that may occur due to occupancy and / or made of participants and / or staff which he is responsible, both movable property, decoration and real estate within and outside the institution. Thus the institution may therefore ask the customer to leave the establishment without any compensation and without any refund of the stay being, and to pay for damage caused by such acts (see deposit).
Article 10 ###-deposit
The customer agrees that the coordinates of Bankcard voluntarily communicated when booking be used as collateral in case of damage or damage caused by the customer, the costs of cleaning and / or non-compliance with departure times.
11- Article ### Applicable Law
These Terms and Conditions are governed by French law. This applies to substantive rules as to the rules of form. Disputes fall within the exclusive jurisdiction of French courts.