• If you hang it on the outer handle of your door, Red side, you will not be disturbed.
• Attention: if this sign is hung on your door on the Red side beyond 2: 30 pm, your room can not be cleaned!

You have extra pillows and blankets at your disposal in your bedroom closet.

• For long stays, sheets are changed once a week (and if necessary or on request of course!)
• Towels on the floor or in the bathtub mean: "Please, can you change the towels?"
• The towels on the towel rack mean, "Don't change them, I'm still using them."

These General Terms and Conditions of Sale apply to individual bookings and group bookings, concluded directly in our hotel and to online bookings.

The customer undertakes to comply with and enforce all the provisions set out in this document, as well as the legal and regulatory requirements.

These conditions of sale are subject to change at any time, and the applicable conditions will be those in force on the date the reservation is made.

The client acknowledges having the capacity to contract, that is to say to have the legal majority and not to be under curatorship or tutorship.

The customer is informed that he will not be able to benefit from the withdrawal period of 14 days pursuant to Article L.221-28 of the Consumer Code.

The rates charged are established in euros (€) per room and per night, taxes and service included, excluding tourist tax. The prices charged only refer to the services strictly mentioned in the reservation.

The rates mentioned on the site are subject to change without notice and only the price mentioned in the booking confirmation is contractual.

The reservation will only be effective if the customer guarantees his reservation, communicating a credit card number with validity date, valid at the time of the customer's stay. The hotel reserves the right to refuse any reservation in the event that the credit card number is incorrect or the reservation is incomplete.

Upon registration of the reservation, a debit authorization of the credit card will be made. A deposit of 30% of the total amount of the stay will be charged by the hotel upon booking and will not be refundable.

The reservation can be made by bank transfer. In this case, it will only be effective when making a full transfer of 100% of the total amount of the reservation.

Upon arrival of the customer, the customer is required to present an identity document and a valid credit card to stay in the hotel.

Rooms are available from 16: 30 on the day of arrival and must be vacated by 11: 30 on the day of departure.

If cancelled up to 3 days before date of arrival, 30 percent of all nights will be charged, if not already charged. In addition, in case of late cancellation or no-show, the amount of the first night will be charged.

In case of no show of the customer and without notice on his part, the cancellation of the room and the stay will be made automatically the same day.

You can cancel your reservation with the hotel.

The date of receipt of the cancellation request (by email, mail, telephone, fax) will be the date retained for the effective cancellation of the reservation.

Payment for all services will be made directly to the hotel (except for reservations pre-payable at the time of booking) no later than the day of departure of the customer.

For group bookings made by an Agency or a company benefiting from a commitment with our establishment, the balance must be paid 40 days before the arrival of the customers.

In the absence of payment, after the due date of the invoice, late penalties will be calculated at the rate of 10 times the legal interest rate.

Fixed compensation for recovery costs in the event of late payment: €40.

No discount in case of early payment.

In case of force majeure (strike, war, etc…), exceptional event or technical problems in the hotel making it impossible for the customer to stay, the hotel will make every effort to find alternative accommodation, if possible in a hotel of the same or higher category. The costs of dislocation (surcharge) will be borne by the hotel except in case of force majeure as detailed above.

In application of the law 78-17, known as data processing and freedoms, customers are warned that their reservation is subject to computerized nominative processing. Users have the right to access and rectify the data entered, which is exercised at the company's registered office. It is specified that this information is not communicated to third parties.

Any complaint must be sent by registered mail A / R to the Customer Service of the sarl port beach – 224, rue des Découvertes – 83390 Cuers, no later than 15 days after the date of departure. After this period, no claim can be taken into account.

After having contacted the customer service, and in the absence of a satisfactory response within 1 month, the customer may refer the matter to the Tourism and Travel Mediator, whose contact details are set out below:

Postal address: Tourism and Travel Mediation

PO Box 80 303 75 823

Paris Cedex 17

Website: http://www.mtv.travel

The hotel declines all responsibility in case of theft, loss, damage to the belongings belonging to the customers during their stay.

The customer will be held responsible for any damage, degradation, disappearance, act of vandalism that may occur due to the occupation of the premises and / or because of the participants and / or staff for whom he is responsible, both movable, decorative and immovable property belonging or not to the hotel.

In this case, the customer will be charged in addition to the price of the room, the amount of the damage suffered increased by 30% with a minimum of 40 € TTC.

The customer is informed that the entire hotel is non-smoking. In the event that the customer does not respect this instruction and he smokes in his room during his stay, a cleaning fee of 50 € TTC will be automatically charged in addition to the price of the room.

These packages can be debited from the customer's Carte Bleue after departure, once noted by our maids and then verified by the establishment manager.

In the online booking process, on our website, we can not be held responsible for any damage resulting from the use of the Internet network such as loss of data, virus, service disruption…

The customer undertakes not to invite any person whose behavior is likely to harm the establishment, the hotelier reserving the right to intervene if necessary.

Regarding the use of the website: http://www.port-beach.com, Port Beach LLC is the owner of all intellectual property rights relating to the site.

A digital welcome booklet is made available to the customer through the link: our. Guide/portbeach.

The elements accessible on the site, in the form of texts, photographs, images, sound icons, videos, software, databases, are also protected by intellectual and industrial property rights and other private rights held by sarl port beach.

Unless expressly agreed in writing by SARL Port Beach, it is expressly forbidden to reproduce, exploit, disseminate or use for any purpose whatsoever, even partially, elements present on the site, or to disseminate a simple hypertext link.

The nullity of one or more articles of these General Terms and Conditions of Sale will not entail the nullity of all of them; any section that is, in whole or in part only, held to be illegal, void, invalid or unenforceable under the laws and regulations in force, will be modified to the least extent possible to make these Conditions valid and enforceable.

All other provisions hereof shall remain in full force and effect.

Disputes that may arise from the application or interpretation of these general conditions of sale will be subject to French law and will fall under the exclusive jurisdiction of the French courts of Toulon or Narbonne.