After your request has been received – via the website, telephone or WhatsApp – we first check the availability of the desired accommodation.

If additional information is required to properly assess the application, we will contact you first.

If you like, we can schedule a (video) call to discuss your wishes and requirements. Most guests choose to coordinate this by email.

We will then send an initial quote based on your available data.

As soon as everything is clear, we will send you a no-obligation quote based on the desired period of stay, number of people and the type of accommodation.

During this quotation process, the payment schedule is also coordinated. Depending on the length of stay, we can look at the possibility of paying in installments.

We ask for a deposit for almost all stays. The amount depends on the type of accommodation. The deposit must be paid in advance and will be refunded in full after a successful check-out, provided that no damage has been found and everything has gone as agreed.

In the event of damage, you are liable for the full amount of damage, even if it is higher than the deposit paid.

Refund of the deposit will be made within 7 working days after departure.

Stays of one month or less must be paid in one go.

For stays longer than one month, payment in installments is possible. The structure of these periods depends on the length of stay and the time of booking.

The first payment – which confirms the booking – consists of the deposit, cleaning fee and administration fee.

Subsequent payments each included the accommodation costs and tourist tax for the period in question. The payment for the first period of stay must be received by us no later than one day before arrival.

Payment can be made by bank transfer or, on request, via a payment link (e.g. iDEAL or credit card).

After your approval of the quotation and receipt of the first payment, the reservation is final. You will then receive a formal confirmation and an overview of the payment(s) from us.

Please note: Until we have received the first payment, we will hold the requested period for you as best we can. However, we cannot guarantee this during busy periods. The booking is only final after receipt of payment and confirmation from our side.

You will receive a full refund of the deposit and the cleaning costs. The administration fee and a fixed amount of adjustment costs (€48.80) will be charged. These adjustment costs will be deducted from any deposit paid.

You will receive a full refund of the deposit and the cleaning costs. The administration costs and adjustment costs (€48.80) will be charged. In addition, the nights between the cancellation date and the original arrival date will be charged up to a maximum of 14 days.

Example: If cancelled 10 days before arrival, 4 nights will be charged.

In this case, 50% of the total cost of the stay will be charged. In this case, the deposit will be refunded – unless there is damage – after deduction of the adjustment costs.

Please note: The deposit will always be refunded in full – if already paid – unless damage or irregularities have been found. In all cases, the adjustment fee of €48.80 will be deducted from the deposit, unless these costs have been paid separately.

With the quote you will receive a link with all the information about your specific location, so you know exactly what to expect and you have all the details of your stay.

In this information you will find, among other things:

• The exact location
• The facilities available
• The method of check-in

After confirming your booking, you will be guided further by the "Location Manager" on duty.

Do you have any questions or specific wishes?

Please contact the "Location Manager" of your location at least 48 hours before check-in, so that – where possible – this can be taken into account.

Check-in time depends on the location. But usually it is possible from 14:00 on the day of arrival.

In most accommodations, check-in takes place via a self-check-in system with a key box or digital access code. The instructions for this can be found on the location information page. For security reasons, you will only receive the access code by email on the day of arrival.

If desired – and if available – someone can be present to welcome you personally. This depends on the location and time of arrival.

For questions or special requests, please contact the location manager on duty.

We do everything we can to make your stay as comfortable and carefree as possible.

For all questions about the check-in, check-out and the accommodation itself, it is best to contact the "Location Manager"

The contact details of the "Location Manager" on duty can be found on the FAQ page of your location.

• Interim cleaning is possible on request (at an additional cost).
• Clean sheets or towels can be provided upon request (at an additional cost).

• Missing materials in the kitchen, bathroom or
• Defective devices or installations
• Problems with heating, hot water, electricity or Wi-Fi

• When the key or access code is lost
• In case of nuisance within the building.

Do you have questions about your rental period, payments or would you like to discuss an adjustment to your reservation? Please contact the Sales Coordinator.

Reachable via e-mail, phone or WhatsApp:

[email address]

[phone number]

WhatsApp: [WhatsApp number]

For all questions about the check-in, check-out and the accommodation itself, it is best to contact the "Location manager".

The contact details of the respective "Location Manager" can be found on the FAQ page of your location.

Do you have questions about your rental period, payments or would you like to discuss an adjustment to your reservation? Contact the Selling Manager.

You can reach us by email, phone or WhatsApp:

[email address]

[phone number]

WhatsApp: [WhatsApp number]

Check-out takes place before 12:00 on the day of departure, unless otherwise agreed in advance.

Leave the accommodation tidy, close windows and doors, and leave the key as indicated in the instructions.

After inspection of the property and if no damage or missing items are found, the deposit will be refunded within 7 working days (minus any deductible costs such as adjustment costs).